Our customers can expect all the basic functions or features of a queue system. Calling functions such as CALL, RECALL, NEXT, TRANSFER, STORE, TERMINATE, PRIORITY. Queue reports (with graphs) such as Daily/Monthly/Yearly – Waiting and Serving Time Distribution, Waiting Time Analysis by Service, Customer Served Distribution by Counter, Teller Performance and many more. All these reports can be viewed at real-time and anywhere (i.e from HQ or manager’s desk) through the internet.

Waiting-Time tracker and analysis tool help our customer monitor, analyze, benchmark and improve their waiting-time standard to meet or exceed standard set by regulation or industry without any hassle and cost.

To enhance your customer experience, SoftNet queue display offer various display setting that allow the queue display to play various types of media including TV channel, Astro, and video. Scrolling text feature is useful to show customize information and advertisement. In addition, the banks can have their queue display integrate with Forex Exchange information which feed automatically from a centralize location or various location (for example from Bank Negara’s website)     

Other features include integration with Instant Messaging (IM) for secure, private online communication and file sharing, integration with SMS for notification, appointment scheduling etc, integration with MyCard and integration with existing system such as Hospital Management System.

SoftNet queue system can be deployed in one department and then expand to others departments using plug and play architecture, in this way our customer can have a queue system based on their budget. 

SoftNet queue system does not require any new network infrastructure, it can use existing corporate network or internet infrastructure for its installation and deployment. To reduce our customer maintenance cost, SoftNet queue system has been engineered to meet commercially available technologies for example, the ticket printer can be replaced with any compatible brand in the market and queue display can be replaced with any brand of LCD or CRT monitor. All these will help our customer reduce their investment and total cost of ownership.

You will be amazed to find out that SoftNet queue requirements and system infrastructure are engineered in such a way that it gives our customer the lowest total cost of ownership compare to existing queue system in the market